Accurato.com
Terms, Conditions and FAQS
Acceptance: All sales are subject to and expressly conditioned upon the
terms and conditions contained herein, and upon customer's assent thereto.
No variation of these terms and conditions will be binding upon Accurato.com
unless agreed to in writing and signed by an officer of Accurato.com, Inc.
CLICK HERE TO GO BACK TO ONLINE
CATALOG TO SHOP
or simply click on categories
at left.
Is my
Accurato.com order
for furnishings subject to state sales tax?
There is
NO
Sales tax added to retail orders unless the product you order is shipped to
California.
Who can order?
We accept orders
that will ship to the U.S.A. On small items, we may be able to ship
outside the U.S. but an extra shipping fee will apply. If you are outside
the United States there is a possibility that your order will not be accepted by
our computer system. We will contact you by email for
further details regarding your shipping. For your order status please send
an email to Contact@Accurato.com and
we will answer you within 24 hours.
Can I get a
price quote on furniture, accessories, lighting or rugs that I've seen elsewhere?
Certainly! Just
write down the manufacturer name and catalog number (if available) and phone, fax or
email us about that product. We'll let you know if we carry that
item and give you a price. We can also propose alternatives if we do not carry
that specific product.
If my
furnishings order
exceeds my charge card credit limit, can I still purchase from your company?
Yes. We
can put your order on more than one charge card and we accept
other methods of payment. See next question.
What methods of
payment do you accept?
We accept
MasterCard, Visa, American Express and Paypal. We also accept checks, money
orders, or
electronic bank transfers. If you pay by check, we will ship your order as soon
as it clears our bank.
Can
I place charges on my credit card for a purchase without giving you the number?
Yes. You can
place an order with our company if you have a Paypal account without giving out
your credit card number to us.
What is a
PayPal account?
PayPal enables any business or consumer with an email address to
securely, conveniently, and cost-effectively send and receive payments online.
The Paypal network builds on the existing financial infrastructure of bank
accounts and credit cards to create a global, real-time payment solution.
Paypal will have your credit card number on file and can make payments on your
behalf to thousands of businesses that accept it.
PayPal is a privately held company headquartered in Palo Alto, California and
was recently named one of the 50 Most Important Private Companies in the World
by Red Herring and one of the Top 25 New Companies by Fortune Small
Business. The PayPal Website has been cited as among the "Best of the Web''
by Forbes, Time, PC Magazine and U.S. News & World
Report.
Do we accept Purchase Orders?
We can accept
purchase orders by email, fax, or mail. Please contact us if you have any
questions regarding this issue.
Can I see the
actual furniture, light fixtures, accessories, window treatments, and rugs before I purchase?
Give us a call at
619.615.0711 if you would like to set up an appointment with one
of our sales associates. If you are not in our area, we may be able to direct you to a showroom where you can see
our advertised products.
What if I am
experiencing technical difficulties with this site?
Please
CONTACT OUR WEB MASTER.
We will respond as soon as possible with a solution.
What kind of
warranty will I get?
All products are
sold with their respective manufacturer’s warranties from Vitra, Emeco,
Modernica, etc. Please note that warranty
periods and services vary by manufacturer and product.
The exception to this rule would be on items that do not ever come with a
warranty like original works of art that do not come from a factory.
Accurato.com will act as your agent to resolve warranty issues with
manufacturers but we cannot guarantee the outcome of the resolution. We
are retailers of these products only. Oftentimes, manufacturers will
request the return of the item to their factory so that they can inspect the
product before making a decision on warranty issues. Accurato.com does not
warrant products and is not responsible for any issues that fall under the
manufacturer warranty as we do not manufacture or fabricate the products or have
any input in this process. Accurato.com
cannot issue refunds or exchanges for any products until and unless the
manufacturer approves the refund or exchange in advance according to their
proprietary standards.
How are
Shipping Costs calculated?
Most shipping
costs are free within the contiguous U.S. To figure the shipping cost, simply add the items to you
cart and the shipping total will automatically be calculated. If you are
ordering multiple items, we may be able to give you a discount on these costs.
What are your
shipping procedures?
For small items,
(Vitra lamps and accessories, smaller chairs and tables,)
FedEx, UPS and Airborne Express are our carriers of choice. Large items (such as furniture)
will be shipped by a highly qualified common carrier and you will need to be present at time of
delivery. If an item or items are not shipped via UPS, it is the customer's
responsibility to have the item removed from the truck.
How long will
it take to receive my order?
Since we represent
multiple manufacturers and a large variety of products, there is no simple
answer to this question. Your order will be processed within 24 hours
after we receive it and In-stock items will be shipped to you immediately
whereas custom orders may take a few weeks. If we do not have an item
in-stock we will special order it for you to be shipped directly from the
manufacturer which can take 3 days to several weeks depending upon availability. Some items are custom made to your
specifications out of this country and may take 8-16 weeks. Contact us directly
to inquire about shipping times for specific products. When you place your
order, our computer system will automatically email an acknowledgment to you and
we will then advise you of the projected delivery date.
Why did I only
receive a partial shipment?
An order for more than one item may sometimes ship from multiple warehouses
using different services. Therefore, you may receive more than one shipment for
the complete order to be delivered.
How can I
change or cancel an order after receiving email confirmation?
Orders placed online cannot be canceled online.
To cancel orders, it is necessary to put your request in writing via
email to
Contact@Accurato.com
within 24 hours after the order is placed AND to make the request verbally with
a Customer Service Representative within 24 hours after the order is placed by
calling
619.615.0711.
If your order was
placed on a Non-Business Day (Saturday, Sunday, National Holiday) we ask that a
call be placed by no later than 9AM (MDT) the next business day. Once you order
from Accurato.com we start working on it right away. For that reason,
it's possible -- depending on how much time has elapsed since you placed your
order -- that we've already shipped the product to you. Special order items
(any items that we do not have in stock) that are in the process of being fabricated
by the factory CANNOT be cancelled. Items that have already been shipped
CANNOT be cancelled. When you place an order with Accurato.com you
acknowledge that you are entering into a legal contract to receive goods from
our vendors in exchange for payment that has already been made by you. If
you should refuse delivery on an item, this does not relieve you from that
contract. Refusal to accept delivery on your order will subject you to
collection fees and/or legal action.
What if I need
to return/exchange an item?
Returns/exchanges are
only accepted if merchandise is damaged or defective.
In such cases, our vendors will replace the item.
If the item is not damaged or defective, returns can only be accepted within 10
days after delivery and ONLY if the vendor
policy allows you to do so. We represent multiple manufacturers and their individual policies vary.
Most require photo documentation of damage before they will start the return
process. Some
require a restocking charge up to 25% and may require that you pay shipping
costs to send it back in its original condition and in original packaging
materials plus you will be responsible for the original shipping cost. Other vendors will not accept returns for any reason other than
damaged or defective merchandise and they will issue an exchange only. Shipping and handling charges incurred
by Accurato.com in the fulfillment of your order are not
refundable. Special order
items cannot be returned as they have been fabricated to your exact
specifications and could not be resold to another customer.
Returns will require a Return Merchandise Authorization (RMA)
number that will be issued by calling a Customer Service Representative at
619.615.0711. Exchanges and credits cannot be
processed without one. An RMA must be requested within 10 days after
delivery. Thereafter, all sales are final. The returned package must be
received back at the factory within 10 business days of the RMA issue date.
The customer is responsible for marking the outside of package with the RMA
number and all return information that Accurato.com provides to the customer
when returning a package to the factory or the factory will refuse delivery.
When returning products, we strongly recommend the use of a carrier that can
track packages. The customer also assumes all responsibility for insuring the returned item.
All items must be returned in "as new" condition in the original packaging and
include all accessories, blank warranty cards, UPC codes (attached), and user
manuals. Item will be replaced or a refund will be issued by
Accurato.com when the factory notifies Accurato.com that the merchandise has
been received back in acceptable condition and when the factory has issued a
credit to Accurato.com. The determination of whether an item is replaced
or a refund issued is in the sole discretion of the staff of Accurato.com.
Accurato.com and our vendors will refuse all items that are returned without
written permission from Accurato.com.
What happens if I do not receive an email confirmation after placing an
order?
With each order
that gets placed on the internet site an order confirmation gets emailed to the
customer. If you did not get an order number or an email confirmation then the
order most likely did not go through. However we recommend that you call your
bank to see whether a charge was made against your account. If there are no
charges, we suggest that you try placing the order again. If there are charges
against your account, please contact us immediately.
What if my item
is damaged upon receipt?
If you should receive damaged merchandise, we
need to contact the shipping agency to report the damage and file a claim
immediately. Please inspect your purchase and it's packaging within 48
hours of receipt and notify us immediately in writing so that we can report
damages and arrange for repair or replacement to be sent to you ASAP. Save
the packaging so that our shipper can inspect for damage.
Most of our vendors require photo
documentation of damage before they will start the return process. If, upon opening
a shipment, you find a shortage or damage, you must request inspection by the
carrier within 15 days of delivery or you will relinquish your right to make a
claim. Your claim will need to be submitted to us in writing with
photos and a written description of the damage.
It will be
necessary to speak with a Customer Service Representative
by calling 619.615.0711.
What
about items that arrive in good shape but are damaged by the assembly crew?
On items that are assembled when
they arrive (such as white glove delivery) the customer is responsible for
making sure there is no damage to the product before they sign the delivery
papers. The customer is required to note all damage on the papers before
the driver leaves the premises or the claim may be rejected as we will have no
way of knowing who damaged the product and when. All claims must be made
in writing to us within 24 hours after the driver leaves and photos will need to
be emailed to us for review of claim.
It will be
necessary to speak with a Customer Service Representative
by calling 619.615.0711.
Will I be compensated if my item is delayed, damaged, etc.? If you
receive an item that is damaged, it will be replaced by the respective vendor as
soon as that item is in stock. Accurato.com is not responsible for
delays by our vendors, shipping companies and/or couriers as these are things
that are not in our direct control. If you feel aggrieved in some way by a
vendors actions, you will need to contact that vendor directly to make any
claims for further remedy.
What if I am not home to receive a package and it is returned to you after 3
attempts? When you order from Accurato.com, you enter into a
legal contract for goods and services. If you are in an area in which our
carrier requires a signature for delivery, it is your responsibility to make
sure that you will be available to accept the package. UPS, Fed Ex and our
other carriers attempt to deliver 3 times and if you are not there, will leave a
note telling you that a signature is required. If you do not accept the
delivery and it is sent back to us, you are still responsible for the full price
of the product, the initial shipping cost and the cost to send it to you a
second time. The second shipping charge will be added to your charge card.
Accurato.com reserves the right to refuse service to anyone.
We
have a zero tolerance policy towards harassment, threats, verbal abuse and/or
any type of abuse towards our employees.
Customers who inflict abuse, threats or harassment to employees of Accurato.com
will no longer be able to purchase from our company.
CLICK HERE TO GO BACK TO ONLINE
CATALOG TO SHOP
or simply click on categories
at left.
FAQS last updated April 1, 2007
Contemporary Furniture, Modern Lighting, Modern
Home Decor
Dining Chairs, Conference Chair, Side Chairs,
Lounge Chairs, Coffee Tables, Conference Table, Accent Table, Kitchen Table,
Side Tables, Sofas, Nelson Clocks, Miniature Furniture, barstools, Vases,
Stools, Dining Tables, Outdoor Furniture, Home Furniture, Office Furniture, Desk
Chairs, Office Chairs, Lamps and Lighting, Modern Furniture, Contemporary
Furniture
